Shipping policy

SHIPPING POLICY

Last updated: September 9, 2026

At Zuvay Studio, we work with third-party manufacturing and fulfillment partners to produce and ship some of our products.

This allows us to create products on demand and ship orders to customers in different countries.

1. ORDER PROCESSING

Most orders are processed and prepared for production after the order has been successfully placed and payment has been confirmed.

Because some products are made to order, production may take several business days before the order is handed over to the shipping carrier.

Estimated processing time:

3–7 business days

During periods of high demand, product launches, holidays, or unexpected operational circumstances, processing times may be longer.

2. SHIPPING TIMES

Estimated shipping times vary depending on the destination, fulfillment location, shipping method, and carrier.

Typical estimated delivery times are:

United States:
5–12 business days after fulfillment

Europe:
5–12 business days after fulfillment

United Kingdom:
5–12 business days after fulfillment

Canada:
7–15 business days after fulfillment

Other international destinations:
7–20 business days after fulfillment

These are estimates and are not guaranteed delivery dates.

Delivery times may be affected by customs, weather, carrier delays, public holidays, incorrect addresses, or other circumstances outside our control.

3. TRACKING

When tracking information is available, a shipping confirmation email containing the tracking number will be sent to the email address provided during checkout.

Tracking information may take some time to become active after the package has been handed to the carrier.

4. CUSTOMS, DUTIES, AND TAXES

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges are the responsibility of the customer.

Zuvay Studio does not control customs authorities or the amount of any import charges.

Customers are responsible for ensuring that they are able to receive products in their country and for complying with applicable local import requirements.

5. SHIPPING ADDRESS

Customers are responsible for providing an accurate and complete shipping address during checkout.

Please carefully check your address before completing your purchase.

If an order is returned because the shipping address was incorrect, incomplete, or undeliverable, additional shipping costs may apply if the customer requests a replacement shipment.

6. LOST OR STOLEN PACKAGES

Once an order has been marked as delivered by the shipping carrier, Zuvay Studio is not responsible for packages that are lost or stolen after delivery.

If your package is marked as delivered but you cannot locate it, we recommend:

• Checking around your delivery location
• Checking with household members or neighbors
• Contacting the shipping carrier
• Contacting your local postal service

Please contact us if you believe there is an issue with your delivery and we will assist where possible.

7. DELAYED ORDERS

Shipping estimates are not guarantees.

Orders may occasionally be delayed due to:

• Carrier delays
• Customs processing
• Weather
• Public holidays
• High shipping volumes
• Incorrect shipping information
• Events outside our reasonable control

If your order appears to be significantly delayed, please contact us at:

[emingalya@gmail.com]

8. MULTIPLE PRODUCTS

If an order contains multiple products, items may occasionally be shipped separately depending on product availability, fulfillment location, or production requirements.

You may therefore receive more than one package for a single order.

9. THIRD-PARTY FULFILLMENT

Some Zuvay Studio products are manufactured and fulfilled by third-party production and fulfillment partners.

These partners may ship orders from different locations depending on the product and destination.

10. CONTACT

For questions regarding shipping or your order:

Zuvay Studio
Email: [emingalya@gmail.com]
Website: [zuvaystudio.com]